Customer service is central to what we do. If I was using a payroll system and I hit a problem working out the wages, I’d expect to get help to resolve that problem pretty quickly. In my opinion, everyone should expect that, including our customers. That’s the reason we include telephone support in our price, rather than making it an optional extra.
I am a member of the Chartered Institute of Payroll Professionals (CIPP). Like most professional associations, it runs training courses and keeps its members updated with the latest industry news.
In the past, we’ve kept our views quiet and let our work speak for itself. Naturally, some customers want to know a bit more about us and why we make the choices we do, so this new blog is a place for topics not strictly related to getting your payroll done.
