How We Upgrade Servers without Downtime

By Steven Tucker -

This article was originally published on our old blog in 2012, but it is still true and worth repeating.

We normally operate two complete systems in different datacentres.  The first one serves our customers and the second replicates all of the data, in real time, and is standing by to take over.  If a disaster strikes the first location, the service is quickly switched to the second system.

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How Scottish Are YOU?

By Steven Tucker -

On the 25th January, many of us with a claim to Scottish ancestry use the birthday of Robert Burns as an excuse to join friends for some poetry and to eat haggis with neeps and tatties. I had a Scottish great-grandfather, making me Scottish up to the ankles, if not the shins. You may, like me, be a fraction Scottish but as far as your Income Tax is concerned, it’s either Scottish, or it isna.

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When Self-Assessment Disagrees with PAYE, Which Is Right?

By Steven Tucker -

Around this time of year, lots of small business owners are doing their self assessment tax returns – in case you haven’t heard, the deadline is 31st January.

Often, even in simple cases with no other income, the self-assessment calculation comes out a pound or two different from the figures on the P60. In week 53 cases (which I’ll explain later) the difference can be significantly higher. The obvious question is, which is right?

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Award-Winning Customer Service, Thanks to Alyson

By Steven Tucker -

Customer service is central to what we do. If I was using a payroll system and I hit a problem working out the wages, I’d expect to get help to resolve that problem pretty quickly. In my opinion, everyone should expect that, including our customers. That’s the reason we include telephone support in our price, rather than making it an optional extra.

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