I was recently asked what advice I’d give somebody who is starting a new business and hiring his or her first employee. As you’d probably expect from someone whose business is payroll software, my answer was about the importance of organising your payroll.
When Real Time Information was first introduced, we were told it would save businesses hundreds of millions of pounds, make tax more accurate, reduce tax credits over-payments, enable dynamic adjustment of Universal Credits, move the planets into alignment and bring about world peace. Okay, maybe not the last two.
With such ambitious aims and a very short timescale for implementation, nobody should be surprised that the result wasn’t perfect.
New customers switch their payrolls to our system at all times of the year but there is always a peak at the start of a new tax year. This is because payroll works one tax year at a time, accumulating information as the tax year goes on and then resetting it for the start of the next.