I’d like to extend my congratulations to our Customer Service Manager, Alyson Johnson-Smith, for completing 10 years at The Payroll Site.
Customer service is central to what we do. If I was using a payroll system and I hit a problem working out the wages, I’d expect to get help to resolve that problem pretty quickly. In my opinion, everyone should expect that, including our customers. That’s the reason we include telephone support in our price, rather than making it an optional extra.
I am a member of the Chartered Institute of Payroll Professionals (CIPP). Like most professional associations, it runs training courses and keeps its members updated with the latest industry news.